269 Privacy Policy — Complete Details on How Your Data Is Protected
This page provides full details on how the 269 platform collects, uses, and protects your personal information.
Last Updated: 2026
1. What Types of Data We Collect
Various types of information are collected when you register and use the 269 platform. This data collection is necessary to improve service quality and ensure security.
- 1 Account Information: Name, email address, mobile number, date of birth, and any other identifying information provided at registration.
- 2 Device & Browser Information: IP address, device type, operating system, browser information, and mobile identification code.
- 3 Payment Information (BDT): Transaction amounts, payment methods (bKash, Nagad, etc.), and deposit & withdrawal history. All financial data is stored in encrypted form.
- ৪ Usage Information: Pages visited, games played, session duration, and click and scroll activity.
- ৫ Cookies & Tracking: Cookies are used for session management, remembering user preferences, and analysing platform performance.
2. Purpose of Data Use & Cookie Policy
Why We Use Your Data
- Account management and identity verification
- Payment processing and transaction verification
- Providing customer support and resolving issues
- Improving platform performance
- Fraud prevention and security assurance
- Compliance with applicable laws and regulations
- Sending personalized promotional content (with consent)
About Cookies & Tracking
The 269 platform uses three types of cookies:
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functionality Cookies: Remembers your language preferences and settings.
- Analytics Cookies: Helps understand usage patterns without holding any personal identifiers. Cookies can be managed through your browser settings.
3. Data Storage, Security & Third Parties
Data Retention & Security Measures
All data collected on the 269 platform is stored on secured servers using industry-standard encryption. Financial transaction data is protected with an additional layer of high-grade encryption.
Data is retained for as long as your account remains active and legal obligations apply. Even after account closure, certain data may need to be kept for a defined period to meet legal requirements.
For internal data security, only authorized personnel may access user information, and all such personnel are bound by confidentiality agreements.
Sharing Data with Third Parties
269 never sells or rents your personal data. However, data may be shared in the following limited circumstances:
- Payment processors (bKash, Nagad) — solely for completing transactions
- Game Providers — only the data necessary to deliver gaming services
- Law enforcement agencies — only when legally required
- Fraud detection services — to ensure security
4. User Data Rights
Every user of the 269 platform holds the following rights over their personal data:
You can view your stored data at any time by logging into your account. For more details, please contact our support team.
You may request corrections to any inaccurate or outdated information. Your name and contact details can be updated directly from your account settings.
You may request deletion of your data when closing your account. Certain data may need to be retained for a specified period due to legal obligations.
You may opt out of marketing communications or object to specific uses of your data at any time.
You may request a copy of your account data. This request must be submitted through the support team.
In certain circumstances, you may request that the processing of your data be restricted.
5. Policy Changes & Updates
269 reserves the right to modify or update this Privacy Policy at any time. Any changes will be published on this page, and the date above will be updated accordingly.
For significant changes, we will endeavour to notify registered users via email or in-app notification. Continued use of the platform after any changes will be taken as acceptance of the updated policy.
We therefore recommend reviewing this page regularly.
6. Support & Contact
For any privacy-related questions, complaints, or to exercise your data rights, please get in touch with us. We're fully equipped to assist you in Bengali.
Contact Methods
- Email: [email protected]
- Help Page: FAQ View
- Response Time: Typically within 24–48 hours
Important Note
By using the 269 platform, you agree to this Privacy Policy. The security of your data is our highest priority.
Our Terms & Conditions and Responsible Gaming Policyand reviewing it is recommended.